From last few weeks, I was not able to transfer funds from one of my HDFC Bank savings account to my another HDFC current account. Every time I try to proceed with any inter-bank transaction, the page throws an error like “The transaction could not be completed. Please contact Bank.”, I used to transfer my funds the same way months ago but now the netbanking site refuses my every request.
Here’s what bank replied to my concern:
Presently, your NetBanking is active but your Secure Access rights have got locked. Hence you are unable to make online payments/ add a beneficiary. The Secure Access service gets locked post incorrect answers to the questions or not being able to answer/give the correct verification. For Secure Access activation, you can either
(a) Modify Secure Access Profile – Change Questions & Answers option in NetBanking and confirm For ll Resident customers and NR Customers with Local/ Resident Mobile Numbers: Select the Debit Card and input the Debit Card details Confirm the Mobile number and input the OTP (One Time Password) sent on registered mobile number
(b) Place a request on PhoneBanking
(c) Place a request at Branch For ll Non-Resident customers with International Mobile Numbers: OTP send on registered mobile number and e-mail ID Enter both the OTPs (received on e-mail ID as well as on mobile number) in respective blank fields Post the correct verification of the details, the Bank will unlock your Secure Access rights. In case if the OTP is inputted incorrectly for 6 times, your OTP facility will get blocked.
For OTP activation, you can either
(a) Place a request on PhoneBanking
(b) Place a request at Branch
To know more about Secure Access, http://www.hdfcbank.com/personal/ways-to-bank/bank-online/netbanking Looking forward to your continued patronage & support. Kindly visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch The above URL gives you access to the various contact points to get in touch with us through the Customer Center.